Free for groomers
Dog grooming no-shows and last-minute cancellations: free tools to stop them.
Quick, no-email tools built specifically for grooming. Use them, then see how Groomli handles the whole thing for you.
9-Day No-Show Prevention Checklist
Free 60-second check + a 9-day checklist that closes every gap. Card on file, written policy, dispute evidence, one-tap charging. Built for groomers.
Start the checklist →No-Show Cost Calculator
See exactly how much no-shows and last-minute cancellations cost your grooming business per year.
Calculate my loss →Cancellation Policy Generator
Generate a clear, copy-paste cancellation and no-show policy plus a friendly booking-confirmation message.
Write my policy →A client just no-showed. What do you say?
Short and neutral beats long and apologetic. Two messages you can copy as they are:
"Hi [name], we missed [pet] today at [time]. Per the policy you agreed to at booking, the no-show fee applies. Want me to get you rebooked for next week?"
"Hi [name], no card was on file for today's missed appointment, so there is no fee this time. Going forward I hold bookings with a card on file, charged only for no-shows or same-day cancellations."
The second message only has to be sent once. After that the card on file does the talking for you.
Deposits or card on file?
Deposits work, but they add friction to every single booking and you end up refunding most of them. A card on file charges nobody up front: loyal clients never notice it, and the few who would have ghosted either show up or pay the fee. That is the model Groomli runs end to end, with the money landing in your own Stripe account.